Returns
Our 30-day hassle-free return policy allows you to return or exchange eligible items for a full refund within 30 days of purchase.
Defective Items
If your product is defective, please contact our customer service team immediately. We will send you a replacement at no additional cost to you.
Non-Defective Items
If you are not satisfied with your purchase for any reason, you may return it for a full refund within 30 days of purchase. Please note that we cannot accept returns on retailer purchases, incorrectly purchased products, or products damaged due to customer error.
Cancellations
If you cancel your purchase within 1 hour of placing it, we will refund your money in full. Otherwise, you will need to return the item to us for a refund.
Shipping Costs
You are responsible for paying the shipping costs for returning any item. These costs are nonrefundable. If you receive a refund, the shipping costs will be deducted from the refund amount.
Exchanges
If you would like to exchange an item, please contact our customer service team for instructions. You will be responsible for the shipping costs for exchanging an item.
Trackable Shipping
We strongly encourage you to use a trackable shipping service or shipping insurance when returning items valued over $75. This will help us ensure that we receive your returned item(s).
Refund Processing
Once we receive your returned item, we will process your refund within 3-5 business days. The amount of your refund will be credited to the original payment method used for your purchase.
Contact Us
If you have any questions about our return policy, please contact us using our contact form. Our customer service team is available 24/7 to assist you.
Shipping
Once our team processes your order within 1-2 business days, you can expect to receive it within 7-13 business days after purchase. This time frame may vary depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.